At PhotoBiz, we make websites and online tools for growing small businesses, and we’ve always done things a little differently.
For example, our first priority is that customers get the help they need – not that agents meet daily goals for call volume or efficiency. While this philosophy of fanatical support is antithetical to most call centers (which we are NOT), it is the core tenet of our business and what sets us apart in our industry.
We carefully select our service agents and groom them to deliver support that is nothing short of wildly passionate. It will be your responsibility to oversee this bright team of creative individuals, mentor them as they grow their careers, and seek improvements in the department and in the company as a whole.
As an “Anti-Call-Center-Manager,” you’ll oversee a team of 20 agents who take inbound calls, reach out to existing customers, and welcome brand new customers. You'll lead the team through product launches and marketing campaigns. You'll communicate with other departments. And you are the last step in the customer escalation process.
Bachelor's degree, preferably in communication, English, business administration or marketing Experience delivering stellar customer service Managerial experience, including training and mentoring A working knowledge of websites, social networks, and online media Excellent written and verbal communication skills Ability to travel occasionally to participate in trade shows or other events
Positive problem-solving mentality that seeks solutions and improvements Ability to work with other departments to improve serviceListens to others, seek positive win-win negotiations, and build trust with teammatesSkills in the analysis of client issues and the ability to dig into the detailsKnowledge or experience in photography or creative business a plus
Do you have a passion for people, business and technology?